Privacy Policy

Information we collect

When you submit an enquiry form or contact us directly, we may collect your name, email address, company, phone number, selected service, preferred contact method, enquiry details and other information you choose to provide. The website and hosting service may also record basic technical information such as IP address, browser type, access time and security logs.

How we use information

We use this information to assess and respond to enquiries, prepare quotes, provide and improve services, maintain website security, investigate technical issues and meet applicable legal or business record obligations. We do not sell personal information or provide it to third parties solely for their marketing without your consent.

Storage and service providers

Website enquiries are processed through Cloudflare infrastructure and delivered to ETOPIA's Microsoft 365 mailbox. We may use hosting, email, security or technology providers to operate the website and handle enquiries. Those services may process or store data outside Australia. Enquiry records are retained only for as long as reasonably needed for business, legal, security or dispute-handling purposes.

Analytics and cookies

Non-essential analytics are not enabled by default. If analytics services that set non-essential cookies or trackers are enabled in future, this policy will be updated and an appropriate notice or choice will be provided where required.

Access, correction and complaints

To ask about personal information we hold, request a correction or raise a privacy concern, email info@etopia.com.au. We will review and respond within a reasonable time.

Contact us

ETOPIA PTY LTD
ABN 12 698 986 668
Melbourne and Victoria
info@etopia.com.au